Customer Service Excellence

Tailored to your needs. This course can also be delivered virtually by one of our experienced and engaging trainers.

Course Duration:

Face to face 1 day. Flexible to meet your requirements.

Suitable for: 

Staff at all levels involved in providing excellent customer service.

“Thank you, Kate, for your help in making Marshalls plc what it is today.”
— Chris Annis, National Operations Director, Marshalls plc

What does this COURSE cover?

Customer service is vital to the success of any business. A good experience is much more likely to result in a positive review, and recommendations to others by your happy customer. This one-day course is designed to delve into the desires of your customers and to identify what defines ‘excellent service’ to them. Using a range of practical exercises, delegates will gain a better understanding of their own business’ uniqueness and how they can proactively serve their customers to maximise the value of their customers to their business. 

During this course participants will learn how to:

  • Develop a culture of customer service excellence

  • Create an excellent first impression

  • Give proactive, rather than reactive, customer care

  • Manage complaints and pressurised situations calmly

  • Deal with customer complaints

  • Work to deliver excellent customer service internally as well as externally

  • Enhance each customer’s experience with you

  • Identify your USP

  • Use and develop strong processes that all members of staff understand and are passionate about. 

  • Identify and increase the life-time value of each customer to your business