Emotional Intelligence

Tailored to your needs. This course can also be delivered virtually by one of our experienced and engaging trainers.

Course Duration:

Face to face 1 day. Flexible to meet your requirements.

Suitable for: 

All managers keen to increase their understanding of themselves and others in order to optimise working and personal relationships with their staff, colleagues and clients. 

What does this COURSE cover?

Emotional intelligence is a key component of management effectiveness. Any leader with a high degree of emotional intelligence is better able to manage interpersonal relationships with empathy and good judgement. This, in turn, allows managers to lead confidently and more effectively, cultivating positive working environments with increased staff engagement and productivity.

This specific programme helps leaders build their awareness of how their actions impact on their colleagues, understand how to manage change and how to adapt to different situations and to know when to support and when to challenge those around them. 

During this course participants will learn how to:

  • Understand the link between high levels of emotional intelligence and management effectiveness

  • Increase levels of self-awareness

  • Manage behaviours and emotions constructively

  • Improve the relationships with colleagues, customers and other stakeholders

  • Handle conflict productively

  • Use influencing skills to improve relationships and performance

  • Identify strengths and areas for development in emotional intelligence