EMOTIONAL INTELLIGENCE

Tailored to your needs. This course can also be delivered face-to-face by one of our experienced and engaging trainers.

Course Duration:

Remote 90 minute session. Flexible to meet your requirements.

Suitable for: 

All staff interested in developing their self-awareness and behaviours

WHAT DOES THIS COURSE COVER?

Emotional intelligence is a key component of leadership effectiveness. The more we can work with people and bring out the best in them, the more successful they, and we, will be. That’s why any leader with a high degree of emotional intelligence is better able to manage interpersonal relationships with empathy and good judgement. This, in turn, allows managers to lead confidently and more effectively, cultivating positive working environments with increased staff engagement and productivity.  

This programme is designed to help leaders build their awareness of how their actions impact on their colleagues, understand how to manage change and adapt to different situations, and to know when to support and when to challenge those around them.   

 During this course participants will learn how to:  

  • Understand the link between high levels of emotional intelligence and management effectiveness  

  • Increase levels of self-awareness  

  • Manage behaviours and emotions constructively  

  • Improve the relationships with colleagues and customers  

  • Identify strengths and areas for development in emotional intelligence