CUSTOMER SERVICE EXCELLENCE

Tailored to your needs. This course can also be delivered face-to-face by one of our experienced and engaging trainers.

Course Duration:

Remote 90 minute session. Flexible to meet your requirements.

Suitable for: 

Anyone who’s role involves delivering excellent external or internal customer service.

“Thank you, Kate, for your help in making Marshalls plc what it is today.”
— Chris Annis, National Operations Director, Marshalls plc

WHAT DOES THIS COURSE COVER?

Customer service is vital to the success of any business. A good experience is much more likely to result in a positive review, and recommendations to others by happy customers. This, therefore, helps to increase business and profit. It’s also good for us – boosting job satisfaction and the feeling of a job well done.  

 This highly-focused virtual course is designed to delve into the desires of your customers and to identify what defines ‘excellent service’ to them. Delegates will gain a better understanding of their own business’ uniqueness and how they can proactively serve their customers and maximise their value to their business.   

 During this course participants will learn how to:  

  • Develop a culture of customer service excellence  

  • Create an excellent first impression  

  • Give proactive, rather than reactive, customer care  

  • Manage complaints and pressurised situations calmly  

  • Work to deliver excellent customer service internally as well as externally  

  • Enhance each customer’s experience with you  

  • Maximise the company’s USP