INTRODUCTION TO MANAGEMENT

Tailored to your needs. This course can also be delivered virtually by one of our experienced and engaging trainers.

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Course Duration:

Face to face 1 day. Flexible to meet your requirements.

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Suitable for: 

Current or aspiring managers/team leaders.

“Kate worked with Trinity College on management and development issues, as a consultant, trainer and coach. I have no hesitation in recommending her to others for similar work.”
— Dr R Pullen, Junior Bursar, Trinity College, Cambridge

What does this COURSE cover?

This face to face course covers the essential ideas and models of successful leadership and management. Using a fast paced, interactive learning style, delegates will explore the proven techniques of effective managers, whilst also developing personal skills and confidence. Emphasis is on tools and techniques that can be applied immediately on return to work.

Developing a flexible leadership style

  • Action-centred leadership - managing the task, the team and the individual

  • What sort of leader are you?

  • Identify the impact of different leadership styles on team performance and motivation

  • Developing a flexible leadership style

  • Managing the team, whilst being part of the team

  Coach and mentor your team to increase staff engagement

  • Setting clear expectation

  • How to build engagement within your team

  • Emotional intelligence and its link to leadership effectiveness

  • Effective use of questions to encourage your team to think for themselves, solve their own problems and make decisions

  • The GROW model

 Effective communication

  • What does effective communication actually mean?

  • Barriers to communication and ways to overcome them

  • Communicating under pressure

  • Recognise what presses your buttons and how to respond when this happens

  • Manage own behaviours when under pressure

  • Recognise the difference between ‘intention’ and ‘behaviour’

  • The role of words, tone and body language

  • Five different communication styles and when each one works best

 Personal action planning carried out throughout the session