The challenge

Many experienced and valued staff were leaving the organisation resulting in a significant loss of expertise in a very specialist sector. Staff survey results showed very high levels of staff disengagement.

as a result of our work

Staff retention increased
Expertise remained within the organisation
Staff engagement increased (indicated by the next staff survey)

what we did

Working with the Senior Leadership Team we:

Carried out a staff engagement survey
Held staff consultation groups to generate action points following on from the staff survey
Ran a Management & Leadership Development programme covering the areas of engagement, delegating, mentoring, coaching, handling difficult conversations and managing meetings
Reviewed the Performance Management process
Created a new Pay Philosophy and Salary Review process
Set up a Talent Management process
Set up a new appraisal and performance development process and ran workshops with the line management team of 20 on how to implement the processes
Supported this work with 1:1 coaching for some managers on specific issues

“High levels of staff engagement consistently lead to increased profit, increased turnover, greater customer satisfaction and higher staff retention ”

— Gallup